Assessment:
Evaluate HR Service delivery
You will;
• evaluate the service delivery feedback from the Case Study provided in Appendix.
• develop a plan for collecting feedback from clients.
Part A
In this task you need to develop;
• a plan for collecting feedback from clients, and
• a plan for collecting ongoing client feedback for a review of the HR services strategy you developed.
? Plan and tools / surveys / questionnaires to your trainer for assessment.
Part B:
Read the case study in Appendix A.
• Make recommendations for changes to HR service delivery and seek approval for their implementation.
• Conduct a training needs analysis to identify gaps in knowledge across the organization.
• Develop and example system or procedure that will assist in monitoring the quality of HR service delivery.
• Complete a written submission to management outlining your plans to vary the original HR strategy taking this feedback into consideration.
Your goal is to improve the HR Service Delivery.
? Recommendations in the form of a report to your trainer for assessment.
Case study: Variations to human resources service delivery
You have implemented the service delivery strategies based on the case study in Assessment.
Client feedback after six months revealed the following.
? Management are unhappy with the recruitment process. They claim it is slow and time consuming.
? The recruitment service provider has indicated that delays in making job offers results in candidates obtaining positions with other companies.
? Interviews are taking up to two hours to complete.
? The performance management program is perceived as time consuming and not consistent with measuring an individual's contribution to organisational objectives.
? The service managers are concerned they are not able to attract the best big truck mechanics due to the inflexibility around salary and job benefits.
? Clients feel that the human resources team are more ‘paper' driven than ‘people' driven.
Attachment:- Strategic plan.rar