1. Thought Piece: From e-Commerce to e-Government
Pick an e-government service with which you are familiar. Explain how the service, in your opinion, has been improved through the use of electronic technology. Explain what social costs, if any, have been incurred because electronic technology has been used.
2. Investigation: Governmental Use of Emergent Communication Technologies
Second. Select a governmental Facebook or Twitter feed. What kind of information is provided through new social media? Who are the likely consumers of government through new social media such as Facebook and Twitter? Are governmental Facebook pages, Twitter feeds, and YouTube channels effective? Why or why not?