Petrie Electronics implemented its Customer Relationship Management (CRM) system, No Customer Escapes last week. But like any system, the Change Management team receives a request for a change to the system. The Project Manager reviews the change request, and realizes an alternative development method is needed to analyze and design the changes to the system. An object oriented method must be selected, but it seems Use Cases were not created when the system was first developed. The Project Manager knows the benefits of Use Cases and assigns our team to create one using Unified Modeling Language (UML) notation.
1. In Week 7, we learn some alternative system development life cycle (SDLC) methods, object-oriented analysis and design, and agile methods.
2. In order to implement our CRM system, we will need to create a Use-Case Diagram illustrating the four processes the CRM system identified in our book.