1. Performance measures : covering its objectives, typical measurement , quality costs, and the baldrige classification measurement. give specific examples of five quality measures explaining its value and applied settings?
2. Continuous process lmprovement : covering its definition, objectives , methodology, and strategies. include in your answer a review of the common improvement models of kaizen , quality circles and six sigma?
3. Explain the two opposing forces—cost reduction and adaptation to local markets—that firms must deal with when they go global.