Performance Management and Employee Services
Human Resource Law, Job Analysis
As a human resources manager, job design is an important piece of your overall strategy to retain employees and promote employee satisfaction. Address these issues.
* Utilizing the theories of job design, such as job enlargement, job rotation, and job reengineering, please provide how you would improve an existing job of customer service professional at a leading credit card company.
* How would you improve this person's job through rewards or incentives?
* Make sure to include the Job Characteristics Model and Scientific Management in your response.
* How could the improvement of this person's job impact the customer experience?