Perched high atop a granite cliff overlooking the rugged Big Sur coastline sits Pacific’s Edge Restaurant, where migrating whales may be seen from every table in the dining room. Sunsets here are so spectacular that the entire dining room often breaks out it spontaneous applause. You truly enjoy working in this magical Big Sur resorts setting --- except for one thing. You have occasionally been “stiffed” by a patron who left no tip. You know your service is excellent but some customers just don’t get it they seem to think that tips are optional, a sign of appreciation for servers however tips are 80 percent of their income.
In recent New York Times article you learned that some restaurants such as the famous coach house restaurant in New York automatically add a 151 percent tips to the bill in Santa Monica the Lula restaurant prints “gratuity guidelines on checks showing customers what 15 or 20 percent tips would be you also know that American express recently developed a gratuity calculation feature on tis terminals this means that diners don’t even have to do the math.
Your task . Because they know you are studying business communication your fellow servers have asked you to write a serious letter to Constantine Delmonico, General Manager, Big Sur Properties 48130 California Highway 1, and Big Sur CA 93920. They think a letter will be more effective than a conversation. Persuade him to adopt mandatory tipping guidelines in the resturentent .. READ THE PROBLEM CAREFULLY AND WRITE A PERSUASIVE LETTER UTILIZING THE PERSUASIVE STRATEGY. FORMATE THE ASSIGNMENT AS A BUSINESS LETTER. BE SURE TO SUE PROPER BUSINESS LETTER FORMAT.