Patients arrive at the medicine health clinic at a rate of


Patients arrive at the Medicine Health Clinic at a rate of two per minute. There are four steps to the visit: check in, record vital signs, receive treatment, and check out.

Receptionist check in takes 1 minute per patient

Nurse takes 2 minutes to check vital sign per patient

Doctor spends 10 minutes with a patient

Staff member takes 3 minutes to check the patient out.

What is the process capacity in patients per hour?

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Operation Management: Patients arrive at the medicine health clinic at a rate of
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