Problem: Patient retention is an important indicator of healthcare quality because it reflects patient trust, continuity of care, and overall satisfaction with services. In this scenario, the clinic invested $100,000 in a new patient retention program and generated an additional $280,000 in revenue. The net profit is calculated by subtracting the program cost from the additional revenue, which equals $180,000. The return on investment (ROI) is calculated by dividing the net profit by the cost and multiplying by 100, resulting in a 180% ROI. This shows that the clinic successfully recovered its initial investment and generated a strong financial return. In addition to the financial benefit, patient satisfaction increased from 72% before the program to 85% after implementation, showing a clear improvement in patient experience and engagement. A line chart would show a steady upward trend between the before and after percentages, highlighting the positive impact of the retention program. These results demonstrate that the program was effective in improving both financial performance and patient satisfaction. Based on this analysis, I recommend that the hospital board continue and expand the patient retention program because it delivered a strong return on investment while also improving patient-centered care and overall clinic outcomes. Need Assignment Help?