Interview/Competency Conversation - This section contains questions relevant to this unit of competency that may be asked to the student.
Q1. Describe how to maintain legal and ethical work practices, especially for client safety.
Q2. Describe how to promote the importance of applying legislation and common law relevant to work role, by addressing the following:
1.1 How do you identify and explain legal responsibilities and obligations relating to identified work role/s?
1.2 How do you identify and explain key statutory and regulatory requirements relating to identified work role/s?
1.3 How do you encourage staff to clarify and fulfil duty of care responsibilities in the course of practice, to accept responsibility and be accountable for own actions and to maintain confidentiality in line with organisation guidelines?
1.4 How do you identify and promote opportunities for staff to involve clients in decision-making and to seek client agreement prior to service provision?
Q3. Describe how to monitor application of organisation policies and practices, by addressing the following:
2.1 How do you monitor work performance to ensure organisation policies, protocols and procedures are appropriately and consistently addressed?
2.2 How do you provide information and support to initiate and contribute to the review and development of policies and protocols in line with work role?
2.3 How do you clarify scope of work for staff to address requirements of position specifications and role responsibilities?
2.4 How do you provide clarification for any uncertainty with regard to scope of practice in line with organisation requirements and legal and ethical guidelines?
2.5 How do you monitor work instructions provided to staff to ensure their clarity and appropriateness in line with organisation requirements and legal and ethical guidelines?
Q4. Describe how to monitor ethical work practices, by addressing the following:
3.1 How do you monitor service delivery to ensure client rights are protected and services are delivered to clients with respect for diversity of personal values, beliefs and attitudes?
3.2 How do you monitor staff ability to use effective problem solving techniques when exposed to competing value systems?
3.3 How do you identify potential ethical issues and ethical dilemmas in the workplace and discuss with staff to ensure maintenance of ethical work practices?
3.4 How do you use codes of ethics to recognise and report unethical conduct according to established protocols?
Q5. Describe how to take corrective action when client rights and interests are not being protected, by addressing the following:
4.1 How do you ensure client and/or their advocate/s are supported to identify and express their concerns?
4.2 How do you instigate and monitor referral of client and/or their advocate/s to advocacy services as appropriate?
4.3 How do you manage client complaint/s in line with organisation policy and protocols?
4.4 How do you take action in line with organisation protocols to address witnessed signs or evidence consistent with financial, physical, emotional, sexual abuse and/or neglect of the client?
4.5 How do you work with an understanding and appreciation of the role and responsibilities of legal guardians?
Q6. Describe your understanding of the application of duty of care principles and codes of ethics to a relevant range of work roles.
Q7. Describe your understanding of key concepts in Australia's legal system.
Q8. Describe your understanding of definitions and explanations of the terms 'ethics, ethical thinking and morality'.
Q9. Describe your understanding of distinction between ethical and legal problems.
Q10. Describe your understanding of the implementation of strategies for contributing to the review and development of policies and protocols.
Q11. Describe your understanding of the implementation of strategies for managing abuse of a client.
Q12. Describe your understanding of the implementation of strategies for managing complaints.
Q13. Describe your understanding of the importance of ethics in practice.
Q14. Describe your understanding of key statutory, legislative and regulatory requirements relevant to work area, specifically including work health and safety (WHS).
Q15. Describe your understanding of the management of common legal issues relevant to work area, such as:
assault and battery
bailment
consent
defamation
negligence.
Q16. Describe your understanding of relevant legislation in the sector and jurisdictions including contracts.
Q17. Describe your understanding of the principles and practices for upholding the rights of the children and young people.
Q18. Describe your understanding of the principles and practices for upholding the rights of the client.
Q19. Describe your understanding of the principles and practices of confidentiality.
Q20. Describe your understanding of the principles of access and equity relevant to provision of community services.
Q21. Describe your understanding of the principles of ethical decision-making.
Q22. Relevant standards and code of practice in the sector.
Q23. Describe your understanding of reporting mechanisms and corrective actions appropriate to managing suspected abuse of a client.
Q24. Describe your understanding of the rights and responsibilities of clients.
Q25. Describe your understanding of the rights and responsibilities of workers.
Q26. Describe your understanding of the role and responsibilities of legal guardians.
Q27. Describe your understanding of strategies for addressing common ethical issues.
Q28. Describe your understanding of types of abuse experienced by clients (including systems abuse and unintentional injury.
1000 words, need to complete all the questions.