Owners of a local restaurant are concerned about their ability to provide quality service as they continue to grow and attract more customers. They have collected data from Friday and Satuday nights, their busiest times of the week. During these time periods about 79 customers arrive per hour for service. Given number of tables and chairs, and the typical time it takes to serve a customer, they the owners estimate they can serve on average about 108 customers per hour.
Owners of the restaurant anticipates that, in one year their demand will double as long as they can provide good service to their customers.
How much will they have to increase their service capacity to in order to stay out of the critical zone?
Service Rate _______ Customers Per Hour