Outsourcing is the process of hiring another organization to perform a service. Offshoring is relocation of an organization's business processes to a lower cost location overseas.What organizations outsource and offshore (name specific organizations)? Why do organizations outsource and offshore? What are the advantages for the company and consumer? Disadvantages? What are the popular alternatives? What are the risks with outsourcing and offshoring? How do you feel as a consumer when your complaint or question is being handled by an outside company or at an overseas location or even an automated voice customer service line?