Homework
IFG Case Study
Read the Consumerization of Technology at IFG Case Study on pages 239-242 in the textbook. Answer the Discussion Questions at the end of the Case Study.
Questions:
a) Explain how it is possible for someone at Minitrex to call a customer and not know (a) that this is a customer and (b) that this is the third time this week that they had been called.
b) Outline the steps that Bettman must take in order to implement CRM at Minitrex. In your plan be sure to include people, processes, and technology.
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.
Text Book: IT Strategy: Issues and Practices by James D. McKeen and Heather A. Smith, Third Edition.