Discussion 1: "The Importance of Environment"
•From the case study, if you had been a customer at the newly refurbished Downtown Hotel, propose three things that could be done to make you feel safer the next time you stay there.
•Imagine that you could create the perfect servicescape for a family-style restaurant. Using the elements of temperature, smell, sound, light, color, furnishing, and space, describe your establishment and explain how this relates to the family-style restaurant concept
Discussion 2: "Organizational Culture and Change"
•Creating an organizational culture is one of the most significant aspects of a leader's job. Recommend three methods you would use to emphasize service and quality as part of your organization's culture and how the message would be communicate through the organization.
•Most people agree that change is difficult and yet change is necessary to move forward. Explain why organizations within the hotel and tourism industries have a hard time changing their core values after an extended period of time.
Discussion 3: "Employee Recruitment"
•Hiring and promoting from within is often seen as a positive motivational tool. It can be argued that there is a negative side to this practice. Outline five potential negative aspects of promoting employees from within an organization. Be sure to explain your reasoning.
•Pretend you are interviewing candidates for a new front desk clerk in a luxury hotel. Determine the scope of responses that will convince you that the selected candidate is able to create a welcoming message for the luxury hotel instead of a motel chain
Discussion 4: "Organizational Performance"
•In your opinion, identify the major factor that differentiates high-performing from low-performing organizations and justify your position.
•From the employees' viewpoint, working for a high-performing organization is easier. Agree or disagree with this statement and provide your rationale.