Problem 1: Describe how quality is linked to the organization's strategic plan and strategic objectives.
Problem 2: Provide an analysis of a process improvement plan that the organization currently utilizes.
Problem 3: Include examples of the tools and techniques used to measure quality and customer satisfaction within your selected organization.
Problem 4: Identify who has ultimate responsibility for quality assurance.
Problem 5: Explain the extent to which the organization's process improvement plan is related to the organization's strategic plan.
The organization I pick is Smith Systems Consulting; The Smith Systems consulting is about designing web sites and network application.