1. Organizational development usually involves collecting data about a group or department through? _______ and sharing that information with employees so they can help determine what the problems might be.
A. team building
B. behavioral science
C. action research
D. survey research
E. unfreezing
2. When measuring training? outcomes, test? _______ to determine whether the firm achieved its training goals.
A. behavior
B. learning
C. results
D. reaction
E. interest