Question 1: Write the definition for the given terms:
a) Organizational environment
b) Technology
c) TQM
d) Benchmarking
e) Reengineering work processes
f) Competitive advantage
g) Flexible manufacturing
h) Workforce diversity
i) Policies
j) Organizational mission
k) Organizational structure
l) Organizational culture
Question 2: Fill up the blanks:
a) To deal with the workforce diversity, managers must make a _______ organization.
b) Firm’s mission, company policies and corporate culture are all factors of ______ of an organization.
c) Workforce diversity prevails on account of the given factors: composition, women at work, _____ and _____.
d) Flexible manufacturing is the integration of computer aided design and manufacturing to generate _____ products at _____ production costs.
e) The external environment of organization includes political factors, unions, ____ and ______.
Question 3: In brief describe the four key ideas behind TQM.
Question 4: Managers must imagine that they are staring with a clean piece of paper. Describe the statement in light of re-engineering work processes.
Question 5: In your view, is organizational culture and structure interconnected? Give reasons to support your answer.