1. Which of the following is (are) true about capacity cushion?
Organizations that have standard products or services generally have smaller capacity cushions.
Capacity cushion is the extra capacity used to offset demand uncertainty.
Typically, the greater the degree of demand uncertainty, the greater the amount of cushion used.
All of the above.
None of the above.
2. Order winners and qualifiers are characteristics of the customer or the firm.
True or False