1. Order winners and order qualifiers are
A. two identical ways to define characteristics of a product or services
B. order winner is a screening criterion
C. order qualifier is a differentiating criterion
D. both B and C are true
E. order winner is a differentiating criterion and order qualifier is a screening criterion
2. Which of the following statements regarding work-life conflict is accurate?
Work demands and family demands are always incompatible.
Work-life conflict has gone down in recent years due to better technology.
Work-life conflict is greater for men than for women.
Increased work hours and dual-earning households in the U.S. have contributed to greater work-life conflict.