Order Losers - Operations Strategy
These are characteristics which denote poor performance in the operations management function and can cause losses in current or future business orders.
Here is a list of possible customer buying criteria which may be qualifying or even winning criteria:
Price
- Perceived quality
- Clarity of documentation
- Speed of quotation
- Availability performance
Product or service characteristics
- After sales support
- Volume flexibility
- Stability of continuing customer support
- Delivery