operations service managmentshow the five, Business Management

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operations service managmentshow the five

Operations Service Managment:

Show the five distinctive service characteristics as they relate to high end auto dealerships, such as Volvo.

1. Intangibility
2. Perishability
3. Heterogeneity
4. Simultaneity
5. Customer Participation in the service process

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Business Management: operations service managmentshow the five

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