Develop a 10 year plan (starting 2015) for Rolls-Royce which is a major player within the civil aviation industry. The plan should reflect an understanding of operations and supply chain management, apply the relevant theories and research within the engine manufacturing discipline and how they integrate with other disciplines (aircraft manufacturing / airliners). The plan should exclusively discuss and focus on the following concepts:
1) Quality:
a. Quality Control and Total Quality Management (TQM).
2) Reliability and Maintenance Management:
a. Reliability Vs maintainability.
b. Condition and performance monitoring.
c. “Make/buy” of maintenance processes.
d. Customer relationship management.