1. Open-door policy, peer review, and mediation are generally steps within:
the strategy decision-making process.
the alternative dispute resolution system.
the collective bargaining system.
the fair representation policy.
the performance appraisal program
2. _____ is a gain sharing program in which employees receive a bonus if the ratio of labor costs to the sales value of production is below a set standard.
Profit sharing
Merit pay
Team awards
Scanlon plan
Group bonus