Imagine that you are a customer team leader. One of your team members who has return to work after having a baby is experiencing a high level of stress because she worried about her child. You have heard her tell customers that items are unavailable so she can finish the interactions quickly and call the baby's nanny. Recently, you have to intervene with two customers who became annoyed when she rushed them. You understand the new mom's concerns, but her internal stressors are affecting relationships with customers.
How will you handle the situation? Use concepts from our customer service text or outside research to support your answer.