One of the major changes in consumer behaviour is the, Operation Management

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One of the major changes in consumer behaviour is the

One of the major changes in consumer behaviour is the growing tendency of consumers to interact with self-service technologies.

Identify pros and cons of these technologies, and how these technologies can influence customer satisfaction. What challenges do service provides face in replacing service employees with machines?

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Operation Management: One of the major changes in consumer behaviour is the

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Operation Management: One of the major changes in consumer behaviour is the

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