1. One aspect of the role of workplace leader and manager is to facilitate continuous improvement in the workplace. Most workplace systems have quality systems to ensure there is the capacity to measure and monitor the correct applications of policy and to help to facilitate improvement. Give two examples of quality systems that can be applied in the workplace, ensuring both are relevant and applied in the health sector. Explain:
- The purpose of the quality system
- The main components of the quality systems
- Measures and monitoring that can be applied to look for improvement
2. Leading and managing groups effectively requires knowledge of how groups function and how groups react to different styles of leadership.
- Explain the stages of group formation and give examples of how different personalities or roles can influence the group formation process
- Give four (4) examples of different leadership styles, and for each, give an example of when this style would be most useful, and the types of assessments or applications that would most suit the style.