Once a company has implemented strategies for improving product service and quality, it may initiate the process for becoming certified by the International Organization for Standardization (ISO). If Hannah’s company were to seek this certification, which of the following would the company most likely need to show?
A. How it is following Hannah’s suggested procedures for improving production.
B. How its employees have become more diverse since implementing Hannah’s suggestions.
C. How its level of quality far exceeds the level of quality at other distribution companies.