1. In a restaurant, your dinner arrives after 10 minutes, and you were expecting it to arrive in 5 minutes or less, is this an example of sensitivity or service level agreement? Explain why
2. Of the two types of container, rigid and non-rigid, which is most appropriate for use in the aviation industry? Give an example of when and how each type of container could be used in an aviation support setting.
3. In 1000 words write how the NBA(National basketball association) affects the economy both national and international.