Assignment
Conduct a Walk-Through Audit for a Local Service Business with Written Report - (GAP Model)
The objective of this project is to seek opportunities to apply the walk-through audit and knowledge, skills, and tools learned in this class to a real business in seeking ways to improve service operations. Study activities, include, but are not limited to:
- Identify a service firm
- Observe and study the service economy operation processes.
- Identify possible service operations topics, for example service process, service blueprint, service encounters, service quality, customer satisfaction, management of supply and demand, application of information technology in service, trade-off.
- Explore the possibility to adopt Disney's Model, and to improve its operations. (How can technology benefit the company?)
APA style Paper, please use academic resources, with APA style References, if you use any,
Must be 4 to 5 Pages