Nuanced Restaurants* is a national chain of interactive restaurants around the country and expanding rapidly into South America. They are prominent on all the restaurant retailing sites. Their newest venture partners with an Internet company to track their frequent visitors to their restaurants through the GPS system. The restaurant has also pioneered using recorded comments of customers on their website which other customers can listen to from the site. Lately they have received some adverse comments in the press. They have begun to ask themselves if there are any issues they should be looking at.