As part of the business e-chart group you have currenlty joined to enhance your skills and increase your business contacts and savvy for future, topic comes up about how nonverbal communications can influence business relationships, and finally, business outcomes. Explain an experience in which you have had where non-verbal (or non-verbal combined with verbal) communications influenced business relationship and business results in specific way. This may be the positive or negative example or example in which turnaround took place.