Negotiations-planning-conflict management


Problem: Dialogue is a skill used for business conversations including negotiations, planning, conflict management, and establishing shared understanding of important information. There are a number of specific skills that are used to establish an effective dialogue between and among individuals. Find additional articles by Daniel Yankelovich on dialogue and articles contrasting dialogue and debate in the ProQuest library. Based on your findings, list and explain three skills that you think are fundamentally important. How can you ensure that you personally develop those skills?

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