Need of customer-driven quality for organizations


Problem:

I need help with Service/Manufacture as two selected organizations that have been selected (T-Mobile and Nike) and be sure to include a description of the need for customer-driven quality for each of the organizations. Include a matrix that outlines the differences between the strategic role of TQM within each of your chosen organizations/sectors. Include 2 references.

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Other Management: Need of customer-driven quality for organizations
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