Case Study: Toyota
Organizational Development and Change
GUIDELINES ON ASSIGNMENT - CASE STUDY
1. Company Background
- Vision
- Mission
- History
- Owners/shareholders
- Products and services
- Locations
- Organizational Structure
- Which unit/dept/organization understudy that went through change process?
- Objectives of the change process
2. Identification
- Detail description on Change - Organizational Development
- Factor causing Change - External Factors (Economic)
E.g. GDP growth - strong domestic consumption spending, higher tourist arrivals, and stronger wholesale and retail trade.
- Challenges
E.g. Demand in Halal products
Market prices (rising in oil prices resulted rising cost of production)
- Strategies
Embarked on Change Starts with intervention programme.
Organizational culture became the main factor
Developed initiatives under four thrusts Strategy, Operations, People and Financial.
3. Evaluation
5 Stages of OD processes
Model of adaptive orientation
- Anticipate to Change
Reactive Management Renewing Transformation Management Sluggish Thermostat Management Satisficing Management
- Develop the practitioner and client relationship
Practitioner styles
- The diagnostic process.
Identify problem area
Diagnostic Models
Social technical System
Force Field Analysis Model
Differentiation - Integration Model
- Action plans, strategies and techniques
Change Models
Some Resistance High Resistance
Low Resistance Some Resistance
Change Tools
- E.g. Lean Six Sigma - to bring out cultural change throughout the organization
- Kaizen
- Intervention & action plan (Technical) -implementation of a new Enterprise Resource Planning (ERP) solution, namely SAP system.
- Self-renewal, monitor and stabilize.
4. Recommendations
5. Conclusions