Question: Munz, a paraplegic, was being flown from Houston, Texas, to a clinic in Rochester, Minnesota, for treatment. As Track Airlines personnel were carrying her hurriedly and roughly aboard in a special chair for people in wheelchairs, they dropped her on the plane's stairwell. As a result, she suffered bruises and muscle spasms and experienced a substantial period of pain and suffering. Munz sued Track Airlines, claiming negligence by its agents. Is Track Airlines liable?