Mr K’s is a very popular hair salon located in downtown Denver in a major shopping mall. It offers high-quality Shampoo, Scalp Message and Blow out services at as reasonable price ($35), so it always has unlimited demand.
The service process includes 5 activities that are conducted in sequence described below (the time required for each activity is shown in parentheses): activity 1: Welcome a guest and offer homemade herb tea (10 min); activity 2 Wash and condition hair (10 minutes); activity 3; Neck, shoulder, and back stress release massage (10 minutes); activity 4: Design the hairstyle and do the hair (20 minutes); activity 5; Ring up the guest bill (5 minutes).
Each activity has one employee dedicated to it. For the following the question, assume unlimited demand. Also assume the employee at activity 1 only admits new guest at the rate of the bottleneck.
1) Draw a process flow diagram (a graphical way to describe the process)
2) What resource is the bottleneck?
3) What is the capacity of the process?
4) What is the flow rate?
5) What is the cycle time?