Assignment:
Question 1. Imagine you are the manager of a large customer service team for a successful company that has just come off its worst year ever financially. The pressure is on to have a good year and get back on track; otherwise there will be layoffs and cutbacks, especially in your department. What are some specific things that you can do, as the manager, to boost the morale of your team members and keep them motivated during this stressful time? Please provide at least two specific ideas, and explain how you would implement them.