Assignment:
Q1. How might you best motivate a service employee – by empowerment, by engagement or by money? Discuss, and justify your response.
Q2. If a complaint from a customer to a supplier is considered a gift, then why do organisations not receive more of them? Discuss, and justify your response.
Your answer must be typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format and also include references.