Monitoring and evaluating the performance of processes


Assignment task:

As a leader and manager, the health information administrator is responsible for monitoring and evaluating the performance of processes. This responsibility requires the manager to determine key performance indicators to be included in the monitoring and evaluation process. You are the HIM Director at Happy Hospital. As a member of the Revenue Cycle, you are charged with monitoring and evaluating key HIM Revenue Cycle processes that impact the stability and health of the facility's revenue cycle. Using HFMA's MAP Keys® for Hospitals and Health Systems, design a dashboard that can be used to monitor and evaluate HIM RC processes.  Chose at least three indicators to be included in your dashboard. Your final product should include a description and rationale for each indicator chosen for your dashboard, a mock-up of your dashboard (using fake data), and a plan of action for indicators when they do not meet the expected threshold.

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Other Subject: Monitoring and evaluating the performance of processes
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