1. Focused Operations. Focused operations can produce products and services that are simultaneously high quality and low cost. Give an example of a product or service that is sometimes produced using focused operations. Explain WHY focused operations produce higher quality and lower cost than non-focused operations. Explain in detail which costs are lower and why quality is higher.
2. Modular Design. Give an example of a family of products that is commonly known that uses modular design. Explain why it is advantageous for the manufacturer to use modular design.