1) Performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test is likely to be most closely related to:
Logical-mathematical intelligence
Intrapersonal intelligence
Naturalist intelligence
Interpersonal intelligence
2) The productive potential of an individual's knowledge, skills, and experiences is known as:
Human capital
Social capital
Ethical capital
Soft skills
3) Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes:
High self-direction
High influence over others
High security
High social value
4) The steps in the process of stereotype formation and maintenance in order are:
Categorization, inferences, expectations, maintenance.
Inferences, categorization, expectations, maintenance.
Expectations, categorization, inferences, maintenance.
Categorization, expectations, inferences, maintenance.
5) The potential to understand and regulate oneself is known as:
Kinesthetic intelligence
Intrapersonal intelligence
Naturalist intelligence
Interpersonal intelligence
6) Janelle, one of Abdul's employees, has performed poorly on many aspects of her job since she was hired four months ago. This is likely to be attributed to:
Internal causes
Self-serving bias
External causes
Fundamental bias
7) Camilla, a manager, notes that while Wilhelm's written reports are very thorough and accurate, his oral presentations are not effective. Camilla is looking at:
Consistency
Distinctiveness
Explicit factors
Implicit factors
8) When something is _______, it stands out from its context.
Stereotypical
Salient
A schema
Semantic
9) Self-enhancement and self-transcendence are:
Personal attitudes
Workplace attitudes
Endpoints of one of the dimensions of values
Cognitions
10) A person can build his/her social capital by:
Shadowing a higher-level manager
Getting a mentor
Learning a new language
Being trained in new skills
11) Which of the following is the least fixed of a person's individual differences?
Intelligence
Emotions
Cognitive abilities
Attitudes
12) The contingency approach suggests that:
A manager needs to learn a set of hard-and-fast rules.
OB theories apply to all situations.
There is one best way to manage.
The best answer depends on the situation.
13) The process that enables us to interpret and understand our surroundings is called:
Stereotyping
Suppression
Selection
Perception
14) Acme Movers is a company that ships goods and cargo to all locations in the United States. The employees understand that the company's primary vision of timeliness, efficiency and low-cost services is important to maintain the competitive edge over other movers in the business. They constantly work to ensure that all deliveries reach their destinations on schedule, and the company, in turn, rewards the employees with performance-based awards and profit sharing. Which function of organizational culture is exemplified here?
Promoting social system stability
Shaping behavior by helping members make sense of their surroundings
Giving members an organizational identity
Facilitating collective commitment
15) Regarding using personality testing as part of the hiring process, experts have concluded that:
The typical personality test is not a valid predictor of job performance
There are many valid instruments available to managers to test for personality types
Only the Big Five should be used as predictors of job performance
The effects of personality on job performance are so large it cannot be ignored by managers
16) The extent to which an individual identifies with an organization and commits to its goals is called:
Perceived organizational support
Organizational commitment
Organizational satisfaction
Job involvement
17) In Ajzen's theory of planned behavior, ______ is (are) the key link between _________.
Attitudes; intentions and planned behavior
Intentions; norms and attitudes
Intentions; attidtudes and planned behavior
Norms; intentions and planned behavior
18) Keyshawn is a player on a professional football team. Because of this, his play every week is scrutinized by fans and media, as well as his own coaches. Sometimes, their comments are very negative and even personal. Keyshawn will handle this better if he has a high level of _________ intelligence.
Spatial
Intrapersonal
Interpersonal
Bodily-kinesthetic
19) Research shows that, in general:
Social capital decreases work group integration.
Social capital decreases organizational performance.
Social capital can improve operations.
Social capital increases group conflict.
20) The interdisciplinary field dedicated to understanding and managing people at work is called:
Management dynamics
Organizational dynamics
Management theory
Organizational behavior
21) Which of the following mechanisms for changing organizational culture addresses all three levels of culture?
Rites and rituals
Deliberate role modeling, training, and coaching
Organizational goals
Workflow and organizational structure
22) Stimulation is in the ____________ part of Schwartz's model.
Openness to change
Conservation
Self-transcendence
Self-enhancement
23) ___________ is associated with success for managers and salespeople.
Agreeableness
Emotional stability
Extraversion
Introversion
24) The two dimensions of the competing values framework are:
Internal-external and group-individual
Group-individual and stable-flexible
Internal-external and anticipatory-retrospective
Internal-external and stable-flexible
25) Organizations with adhocracy cultures are described as:
Internally focused and valuing flexibility
Externally focused and valuing flexibility
Externally focused and valuing stability and control
Internally focused and valuing stability and control
26) Sustainable businesses tend to be run by CEOs who are:
Controlling
Target-driven
Intelligent
People-centered
27) According to the Ajzen model, the strongest predictor of an employee's behavior is (are):
The employee's intentions
Social norms
The employee's attitudes
The employee's values
28) The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _________ change.
Radically innovative
Product
Adaptive
Innovative
29) Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college's football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a:
Semantic memory
Self-serving bias
Stereotype
Negativity bias
30) The distinction between flexible and fixed individual differences:
Is that managers have little or no impact on flexible differences
Is that managers should hire people based on their attitudes and emotions
Is that managers have little or no impact on fixed differences
Has no practical value for managers.