MGMT 300 Leadership and Organizational Behavior Assignment- University of Washington
1. Starbucks has been identified as one of the best places to work according to employee rankings and job posting websites. It has also earned a number of top customer service accolades and many of these recognitions result from Starbucks' human resource management practices. Describe how Starbucks' human resource management practices enabled them to build their culture and become a successful company.
2. Starbucks' strategy often enabled the company to successfully compete in a heavily saturated market of coffee shops and eateries. Describe Starbucks' strategy. What are some key elements of their strategy that enabled them to maintain a competitive advantage and keep customers?
3. As Starbucks' business expands, it continually faces issues on how to keep customer satisfaction high and maintain and attract business. How has innovation and change specifically contributed to the success of the company? As the company grows larger, what types of changes are being made to the structure, technology, and people in the organization?
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.
Attachment:- Starbucks-Delivering-Customer-Service.rar