Write a paper of approximately 750 words that answers the following questions:
a) How would you measure the efficiency of the process?
b) What key design principles appeared to govern the effectiveness of this establishment's process?
c) What bottlenecks to service do you remember (what took the longest time)?
d) How long would the queue need to be before you would decide that it was not worth your time to join?
e) What changes to the establishment's process would you recommend?