Mary is the successful director of media relations for a larg e state public health agency. She is very capable and skilled at turning a ny adverse event into positive publicity for the agency. Her bosses are in awe of her abilities and have re warded her both in tangible ways and in respect and recognition for he r accomplishments. Her competence and skill are respected throughout the media community as well. Mary’s personal life, however, has had its ups and downs and now seems to be in a state of turmoil. Rumor has it that she is involved in an affair with a married TV anchorman at the local station. On more and more occasions , her staff are unaware of her whereabouts, and recently she has seemed to be working late a lot. She also seems to be spending a lot of time on the phone with her office door shut. Of great concern to Mary’s boss is that ot her division heads have begun complaining that Mary is not available when they need her advice on how to handle media inquiries that are being transferred to them because Mary could not be reached. What steps can be taken within this organization to temedy these mistakes?