Marty, the owner of T-Rex’s Auto Parts, is hosting a meeting for the entire company next week. Marty noticed a decrease in productivity and revenue. He believes it is important to implement an employee rewards program to ensure projects are completed efficiently. Which of the following questions best describes what Marty is addressing?
What initiatives need to be accomplished to ensure success?
What standards are we striving for?
What benefits do we want to give our customers?
Where can productivity and efficiency be improved with the most impact?