CASE 1 Marcy’s Dilemma
Marcy is an administrative assistant to the purchasing manager of an electronics firm. Marcy had worked happily for her supervisor Mr. DeLisi for 3 years. Two weeks ago, Mr. DeLisi transferred to a new position and Marcy was assigned to work with his replacement, Ms. Minzer. Marcy’s new supervisor is quite capable efficient but very short on patience. She speaks a crisply and concisely to everyone. In her eagerness to please, Marcy is very self-conscious and as a result makes man errors. When Ms. Minzer criticizes her work rather sharply, Marcy burst into tears. Ms Minzer takes Marcy’s tears in stride but becomes extremely irritated with Marcy’s continued apologies for her previous error. Finally, she arranges for Marcy’s to be transferred to another office.
Answer the following:
1. Does Marcy have problem with her self-esteem? Hat evidence do you see to support this conclusion?
2. Is Marcy expecting too much from herself? Should she see herself as a “perfectionist” and embark on a self-improvement program, or should she accept herself as a person who occasionally makes mistakes but learn from them?
3. Assume that Marcy goes to Mr. DeLisi for friendly advise. After listening to Marcy’s story, what guidance and advice might he offer?