Many auto shops that promise oil changes in 30 minutes or


Many auto shops that promise oil changes in 30 minutes or less assign one person to put the car on the lift, a second to drain the old oil, a third to put in new oil, and a fourth to be sure the other jobs have been done and to check the other lubricants. This method of breaking down a job into these various elements is known as A. job enlargement. B. job enrichment. C. time and motion studies. D. simplification and specialization.

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Operation Management: Many auto shops that promise oil changes in 30 minutes or
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