1. Managing others' emotions is:
A. a negative,highly-activated emotion B. one of the three types of organizational commitment c. an outcome of emotional dissonance D. a possibility only in the event of self-awareness E. the opposite of employability
2. With respect to the WBS numbering system, which of the following statements is true?
A. The numbering system is a unique identifier known as the code of accounts, which is used to track the costs of the WBS elements.
B. The numbering system is a unique identifier known as the code of accounts, which is used to track time and resource assignments for individual work elements.
C. The numbering system is a unique identifier known as the WBS dictionary, which is used to assign quality control codes to the individual work elements.
D. The numbering system is a unique identifier known as the WBS dictionary, which is used to track the descriptions of individual work elements.