Managers can use one of five strategies to resolve conflict: avoiding, accommodating, forcing, compromising, or problem solving. The first four strategies are termed win-lose or lose-lose because one or both parties in the conflict will lose. However, the fifth strategy is termed a win-win approach because both parties in the conflict are potential winners; consequently, the effective manager should strive for the win-win style.
- Give an example of when a win-lose strategy might be justified to resolve a business conflict. Explain why you think this is the best way to address the problem.
- Give an example of how you used a win-win strategy in a business situation to resolve a conflict.