Problem: You are the manager of Product Development at High-Tech toys, Inc. You need to send a memo to the Vice President of Information Services, explaining the following:
1) The laser printer in your department is often out of order
2) The laser printer is seldom repaired satisfactorily.
3) Either the machine is faulty or the repair person is incompetent (but this person always appears promptly and cheerfully when summoned from Corporate Maintenance- and is a single parent raising three young children).
4) It is difficult to get things done in your department without being able to use the laser printer.