1. Management control refers to any planned and systematic activity directed toward providing consumers with products of appropriate quality, along witht he confidence that products meet consumers' requirements. T or F?
2. The single-best way the total quality concept is sold to an organization is by positioning quality as a way to address the priority goals of customers. T or F?
3. An important implication of the International Quality Study best practices report is that an organization should assess its current practices and performance levels before implementing total quality practices. T or F?
4. In general, employee empowerment has been viewed as an effective practice for customer-driven organizations that embrace total quality. T or F?